How to Order Online

Most of our products can be ordered directly from our website. Simply click on the product links and buttons and complete your order. If you are not finding what you are looking for or need to purchase custom configurations please contact us by phone.

Overnight orders received after 2:00 P.M. Pacific Time may not make the UPS deadline for overnight delivery.

How to Order by Phone

For fast service dial our toll-free number – 800-325-6526 - Monday through Friday from 8:00 A.M. to 5:00 P.M. Pacific Time.

How to Order by Fax

Download the Fax order form.pdf, print it, fill it out and fax to (858) 270-5901.

How to Order by E-mail

E-mail your order information to We will reply with your order confirmation.


We accept Visa, Mastercard, American Express and hospital purchase orders.

All on-line orders are securely processed by Authorize.Net.

Online Payment Service


Return Policy

We accept returns if the product is received within 30 days of invoice date, accompanied by a Return Authorization and in new and unused condition. Please note that no product will be accepted for return or replacement without prior authorization. Return freight charge and a $30.00 restocking fee shall be paid by customer.
Go to Return Instruction Downloads on our Support Page >

Refund Policy

Full refund will be made if merchandise is returned UNOPENED within 7 days

Terms & Conditions

All users of this Web site agree that their access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected on the Legal Notice page of the Web site.

By making a purchase from, you understand and agree that may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. Additionally, Comments and any other content posted by users on this site is subject to our User Generated Content agreement..

Privacy Policy

Tulip Products is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Tulip Products has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

  1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
  2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
  3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
  4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
  5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
Questions. If you have questions about this privacy policy, please
send an e-mail to

Comments, Concerns and Complaints

Tulip Medical Products values your feedback and uses comments, concerns, suggestions, compliments and complaints to try and improve our products and service.

If you are not happy with, or have a concern about our products or services it is important that you tell us. We can only put things right if you tell us what is wrong. We take all feedback seriously and will take action where appropriate.

Call us at 1-800-325-6526, Fax us at (858) 270-5901
By Mail: 4360 Morena Blvd. Suite 100, San Diego, CA 92117 USA
Or, please click the link below to send us an email. Thank you.

> Click here to send us an email


Site Content

All content, graphics, code and software used on or incorporated into this Web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Tulip Medical Products, a division of Black Tie Medical Inc., and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Any other use of this Web site or content or information contained in this Web site is strictly prohibited, unless the written permission of Tulip Medical first is obtained.

Related Copyrights & Trademarks and Tulip Medical, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Tulip Medical. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited. American Express is a federally registered service mark of American Express. This credit card program is issued and administered by Authorize.Net.


This Web site may contain typographical errors or inaccuracies and may not be complete or current. Tulip Medical therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

This Web site, and any information or content on this Web site, are provided "as is" with all faults. Tulip Medical makes no representations or warranties of any kind, whether express or implied, with respect to this Web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if is notified in advance of the potential for any such damages. does not make any representations or warranties about any Web site you may access through this Web site. Any such Web site is independent from, and has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Web site. A link between and another web site further does not mean that endorses that Web site. You need to make your own independent decisions regarding your interactions or communications with any other Web site.

Your Submissions does not want to receive confidential, proprietary or trade secret information through this Web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to will be deemed non-confidential. And, by submitting any such information, you are granting an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. has the right but not the duty to monitor and edit or remove any comments or product review ("Comments") posted by users on this site. You are solely responsible for the Comments you post on or through this site, for their accuracy, and for the consequences of submitting and posting those Comments. Also, you should be skeptical about information provided by others, and you acknowledge that the use of any Comments posted on the site is at your own risk. For example, we are not responsible for, and we do not endorse, the opinions, advice, suggestions or recommendations posted or sent by users in any Comments and we specifically disclaim any liability in connection therewith. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site.

For more information on Tulip Medical Customer Service Polices,
call +1(619) 270-5900 Monday - Friday: 8 a.m. - 5 p.m.
© 2018 Tulip Medical Products, A division of Black Tie Medical Inc. ALL RIGHTS RESERVED. Please refer to the legal notices above for terms of use.

This Web site is owned and operated by Black Tie Medical, Inc.
The Web site address for Tulip Medical is
The mailing address for Tulip Medical is 4340 Morena Blvd. Suite 100, San Diego, CA 92117